ORDER TRACKING
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Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch.

RETURNS
Should you have a need to return goods, please contacting us, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Once the Returns Form has been completed it must be sent back to us by email. Our customer services team will provide you with a goods return authorization code which you must provide with your return. Please ensure you have your order reference number ready when contacting us.

When returning goods (except when goods are faulty), the customer will carry the cost of returning goods.

To return products, please:

1. Complete and return the Returns Form (available by contacting us).

2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty.

To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorization code (provided by customer services). If the item is returned without a goods return authorization code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

Please read our terms & conditions.